Frequently Asked Questions

Why Pixie?

In 2005, when William Prentice and his son Will started this company, the starting investment came from William’s mother / Will’s grandmother. In honor of her and her company Pixie Pets, we adopted the name Pixie Equipment, Inc., though we do business as Pixie Water Wells.


How much does drilling cost?

We don’t compete on price. We only compete on quality. But we know that unfortunately price can often be the deciding factor.

Our drilling cost is $20 per foot with a minimum cost of $3000. This is an all-inclusive price: it covers all material and construction, including 4.5” SDR 17 casing, grout (from the aquifer to the surface), sand, and screen. The pump and pressure system are separate. (We also drill larger diameter wells, as large as 8”. Please contact us for pricing for these.)


Do you work weekends?

Not usually.

Yet, if you are out of water, please feel free to contact us at any time. We’ll do our best to take care of you as soon as possible. Outside of business hours, please be sure to leave a message or send a text message or email. Otherwise, we will assume it’s not an emergency.


Is it okay to drill with pond or ditch water?

No.

Ask yourself: Would you drink that water? If not, then why would you put it in your well? Not only is it wrong, but it is against the law. Texas Department of Licensing and Regulation rules state: “Each licensee shall use potable water in drilling fluids.” [source]

And this makes sense. Putting bacteria in your well is harmful for your health and the health of your family and can lead to contamination of other people’s drinking water.

Pixie Water Wells only uses potable water when drilling.

(Note: All water well drillers and pump installers must be licensed / TDLR License Data Search)


Why should we do a water test before putting a filter on?

We don’t believe in one filter covers everything nor do we want to sell you something you don’t need. A filter system needs to be tailored to your water quality issues, some of which you may not even realize. So we always take a water sample and send it off for lab analysis before creating a filtration system. This way, we can stand behind our work.


How long does a pump, pressure tank, or filtration system last?

Submersible pumps are reliable technology. They are typically low maintenance and can last 8-12 years. It’s not unusual to find one that’s been in service for 20 years.

Bladder tanks have a lifespan of 5-10 years and are low maintenance.

Filtration systems require regular maintenance. They have parts that wear over time and media that needs refreshing. Every 1-3 years you will want someone to check on yours.


Do you take credit cards?

Yes, we do. In addition to cash and check payments, we accept all major credit cards either in person or over the phone.