Why the name Pixie?

In 2005, when William E. Prentice and his son William H. started this company, the starting investment came from William E.’s mother / William H.’s grandmother. In honor of her and her company Pixie Pets, we adopted the name Pixie Equipment, Inc., though we do business as Pixie Water Wells.

How much does drilling cost?

We try to be competitive in our pricing, but our priority is to provide you a high-quality product and service first. However, we know that price can often be the deciding factor unfortunately. Due to rising cost of materials, please call for the most up-to-date costs.

Our drilling cost is an all-inclusive price: it covers all material and construction, including 4.5” SDR 17 casing, bentonite seal (from the aquifer to the surface), sand, and 20’ of screen. The pump and pressure system are separate. (We also drill larger diameter wells, as large as 10”. Please contact us for information on these.)

What areas do you service?

To ensure that we can cover our service area efficiently and effectively, we limit ourselves to covering approximately a 50-mile radius from Center, Texas. That includes all of Shelby County, Panola County, Sabine County, and San Augustine County. We also cover parts of Nacogdoches County, Rusk County, Harrison County, and Gregg County. If you’re unsure if you are in our service area, feel free to reach out to us.

Do you work weekends?

Not usually. We prioritize time with our families and value our weekends for rest.

Yet, if you are out of water, please feel free to contact us at any time. We’ll do our best to take care of you as soon as possible.

Please be sure to leave a voicemail message or send a text message. This is especially important outside of business hours and on the weekends so that we can be alerted to the emergency situation at hand. If you do not leave a message, we may not respond until the next business day.

Is it OK to drill with pond or ditch water?

No. Ask yourself: Would you drink that water? If not, then why would you put it in your well? Not only is it wrong, but it is against the law. Texas Department of Licensing and Regulation rules state: “Each licensee shall use potable water in drilling fluids.” [source]

And this makes sense. Putting bacteria in your well is harmful for your health and the health of your family and can lead to contamination of other people’s drinking water.

Pixie Water Wells only uses potable water when drilling.

(Note: All water well drillers and pump installers must be licensed / TDLR License Data Search)

What kind of maintenance does a water well require?

Very little. However, your water well should be in a pump house to protect it from the elements.

If you have a bladder tank on your well, every year turn the breaker off, drain the system, and check the air in your tank (it should be 2-8 PSI under the lower limit of your pressure switch).

If you have a hydropneumatic tank on your well, every year check that your tank does not fill more than ¾ of its volume (if above that, turn the breaker off and drain the system completely to reset it).

Every year, you also want to check your pressure switch, control box, and/or variable speed drive on your well to make sure it is clear of insects or other debris.

Keep on the lookout for our maintenance instructional videos coming soon.

Why should we do a water test before putting a filter on?

We don’t believe in one filter covers everything nor do we want to sell you something you don’t need. A water treatment system needs to be tailored to your water quality issues, some of which you may not even realize and that can even interfere with certain types of treatment.

So, we always take a water sample and send it off for lab analysis before creating a treatment system. This way, we can stand behind our work.

How long does a pump, pressure tank, or filtration system last?

Submersible pumps are reliable technology. They are typically low maintenance and can last eight to twelve years. It’s not unusual to find one that’s been in service for twenty years.

Bladder tanks have a lifespan of five to ten years and are low maintenance. It’s not unusual to find a twenty-year-old bladder tank in use. Glass-lined hydropneumatic tanks can also last for decades, depending on water quality.

Water treatment systems require regular maintenance. They have parts that wear over time and media that needs refreshing. Every one to three years you will want someone to check on yours.

Do you take credit cards?

Yes, we do, and there is no surcharge or convenience fee for using credit cards. In addition to ACH, cash, and check payments, we accept all major credit cards online, in person, or over the phone.